Contact Us
Effective date: October 28, 2026
Last updated: October 28, 2026
Speak with our support team
For questions about a product, an existing purchase, delivery, returns, refunds, or privacy, email service@orvessaorv.com or call +86 180 6449 9995. International calling charges may apply according to your telephone provider.
Support hours: Monday through Friday, 9:00 AM to 6:00 PM China Standard Time (UTC+8), excluding public holidays in China. We aim to respond within two business days. Messages received outside these hours are reviewed during the next support period.
Help us locate your purchase
For an order inquiry, include the order number, the email address used at checkout, and a brief explanation of the issue. For damage, missing parts, or an incorrect product, photographs of the item, packaging, and shipping label can help where available. Do not handle broken pieces merely to obtain a photograph. If photographs are unavailable, explain the circumstances so we can consider other evidence.
For a privacy request, use the subject “Privacy request” and describe what you would like us to do. We may ask for proportionate information to confirm your identity. Never send a password, complete payment card number, security code, or unrequested identity document by email.
Business details
Brand: ORVESSAORV.Operating company and contracting seller: Xiamen Xiongqitong Technology Co., Ltd.Company registration number: 91350211MAEDW5HP5L.Registered business address: Room 1904, No. 307 Chengyi North Road, Jimei District, Xiamen, Fujian, China.Website: https://orvessaorv.com/.
Returns and postal correspondence
The registered address identifies our business. It is not a walk-in retail location or an automatic return destination. Before mailing a product, email us for the return destination and instructions that apply to your order. We will explain whether a return is required and who pays the return shipping. Requesting instructions does not shorten your legal cancellation or return rights.
If an issue remains unresolved
Reply to the existing email conversation with the outcome you are requesting. We will review the order history and explain our proposed resolution. Contacting us does not prevent you from using payment-provider remedies, consumer assistance services, regulators, or courts available under applicable law.
Business and contact information
ORVESSAORV is operated by Xiamen Xiongqitong Technology Co., Ltd..Registered business address: Room 1904, No. 307 Chengyi North Road, Jimei District, Xiamen, Fujian, China.Email: service@orvessaorv.comTelephone: +86 180 6449 9995Website: https://orvessaorv.com/