Shipping Policy
Last updated: October 28, 2026
Service area
ORVESSAORV is operated by Xiamen Xiongqitong Technology Co., Ltd. Our standard service described below is for eligible U.S. delivery addresses. Enter your full address at checkout to see whether a shipping method is available. We do not accept a shipping destination merely because it appears in a country selector. Restrictions for a remote address, P.O. box, military address, or particular product are determined by the available service and must be disclosed before payment.
If we offer another destination, its processing and transit estimate, charges, and any import-charge arrangements must be shown before you place the order. Do not assume that the U.S. timetable applies to an international destination. Contact service@orvessaorv.com if an available option lacks information needed to decide whether to buy.
Processing and transit are separate
After payment confirmation, ordinary processing takes 1–3 business days. This covers order review, picking, packing, and handover preparation. Standard transit to eligible U.S. destinations is estimated at 7–12 business days after dispatch. The usual combined estimate is 8–15 business days from payment confirmation.
Business days exclude Saturdays, Sundays, and applicable public holidays. A shipment is dispatched when handed to the carrier; creating a label alone is not dispatch. If an item requires additional production or is offered as a preorder, the additional time must be stated on the product page and before payment. We do not silently add production time after an ordinary order is paid.
Shipping charges
Free standard shipping applies to eligible U.S. orders with a merchandise subtotal of US$50 or more after discounts and before taxes. For lower subtotals, the charge is calculated and shown at checkout before payment. The cost and estimate for any optional upgraded method are also shown before payment. Upgrades are not added without your selection.
The qualifying subtotal excludes shipping fees and taxes. If a promotion changes an offer, its scope and end date must be clearly disclosed before purchase and applied consistently across the store. A later policy change does not alter an already accepted order's shipping charge.
Fulfillment origin
The contracting seller is registered in China. Orders may be dispatched from our facilities or partner fulfillment locations according to the item, stock, and destination, and may involve cross-border transport. We do not represent a U.S. delivery service as proof of U.S. manufacture or U.S. warehouse dispatch. Ask us before purchase if the actual dispatch origin is important to your decision; any specific origin claim must be accurate for your order.
Tracking and split shipments
After dispatch, we send available carrier and tracking details to the order email address. Initial tracking information may take time to appear. If you have not received a shipment notice after the processing window, or a tracking record remains unchanged, contact us and we will check the status. For multiple parcels, we identify the separate shipments and provide available tracking. Splitting an order at our choice does not create an extra shipping charge for you.
Address corrections and failed delivery
Review your street address, unit number, postal code, and contact details before payment. Email corrections immediately. We can amend an address when the fulfillment stage permits it; an in-transit change may not be possible. For a failed delivery caused by an address error or an uncollected parcel, we review the facts and explain the available options. Any reasonable additional reshipment cost must be agreed before reshipment. We do not automatically keep the entire payment when a parcel is returned to sender.
Seasonal orders and delays
Halloween and Christmas shopping periods, weather, customs, and carrier disruption can affect delivery. Order early for a specific event and ask before purchasing if a date is essential. Unless we expressly agree otherwise, an estimate is not an event-date guarantee. This qualification does not remove our obligation to honor a binding delivery commitment or provide mandatory remedies.
If we cannot dispatch within the promised time, we notify you with the revised date, offer the required choice between waiting and canceling for a full refund of the unshipped goods and applicable delivery charges, and obtain delay consent where required. If you decline the delay or cancellation is otherwise required, we issue the refund promptly within the legal deadline. We do not rely on a general peak-season statement as unlimited permission to delay.
Missing parcels and damage
Report a missing, stalled, or allegedly misdelivered parcel to service@orvessaorv.com with your order number and tracking details. We coordinate the investigation with the carrier or fulfillment provider. A carrier's delivery scan is evidence to review, not an automatic reason to refuse help. We do not transfer all responsibility to you when a carrier receives the parcel.
For confirmed loss or a failure to deliver that gives a refund right, we offer the appropriate refund or replacement without requiring you to buy the item again. We do not require an indefinite investigation before a lawful remedy. Report broken or incorrect goods under Return Policy; retain packaging where safe and practical.
Customs and import charges
An order may cross a border. Destination taxes and any import charges collected by us are identified before payment. If a shipping arrangement requires the recipient to pay duties, import taxes, or carrier clearance charges on arrival, that responsibility must be disclosed before the order is submitted. These charges are not our shipping fee and may depend on destination rules. We do not promise duty-free delivery without a factual basis or shift an undisclosed merchant charge to you after payment.
Your legal delivery rights
Mandatory rights concerning delivery deadlines, cancellation, and refunds take priority. Where EEA or UK delivery rules apply and no different period was agreed, goods must ordinarily be delivered within 30 days. If delivery fails, the applicable additional-time and cancellation rules apply, including situations where an essential agreed date or refusal to deliver permits immediate cancellation. Contact us for assistance without giving up another remedy available by law.
Business and contact information
ORVESSAORV is operated by Xiamen Xiongqitong Technology Co., Ltd..Registered business address: Room 1904, No. 307 Chengyi North Road, Jimei District, Xiamen, Fujian, China.Email: service@orvessaorv.comTelephone: +86 180 6449 9995Website: https://orvessaorv.com/